Connecting The Dots Seeing things past it's face value

Who’s up for Challenge?

I don't know what it is about the MSP industry today, but everyone is trying to make a buck on the MSP businesses, 300 a month here, 3000 for that, 250 for this. By the time we add up what we spend on running the business there is little profit to be made.

Kaseya upsets me again. Here is my problem with this software package and just about every other package out there. They do not have the HEART of the MSP in mind, they only care about how much money we are lining their pockets with. With that being said here is what I mean about it (1 Example of several I have):

1. We (and just about every other person using this platform out there) have this issue where a monitor set decides to go rogue, IE stops monitoring. When the customer calls us telling us that the server is running slow is the only time we realize OH look at that how wonderful, Kaseya is not monitoring my stuff again... Why am I paying this exorbant amount of money again for this?

2. When you create a support ticket you will spend at least 2-3 maybe even days trying to help Tech Support fix it, therefore costing you more out of pocket.

This might be a minor rant to some but I have been using this software for may years now, and some of you know I worked for this company until they started ignoring my messages... They know that these issues exist but they decide there is no money to be made on fixing this issue so they focus on what does bring in money. This is very frusterating to me because they could be the BEST in all areas of IT Automation. Zenith, LPI, N-Able all FAIL in my eyes in this area.

Serously I am shocked WHY isnt there a software solution that competes with Kaseya costs less and does everything that Kaseya does today but 100% better. I would like to challenge the MSP Platform industry with this... I want to see the response. Who whats to build something and kill the competition?