Connecting The Dots Seeing things past it's face value

To sum this up briefly Labtech was able to take my example from the K6 Countdown Blog and make it work.

After our 2 and a half hour phone conversation with Greg at Labtech I was able to go down a road I never thought would be possible without a system like Kaseya. Labtech was able to pretty much take it to the next level with the ability to not only allow me to build an SLA system (without hacking or hidden variables) but also allow me to add tables and input variables in the GUI. Shane from Arrc Technologies of Bakersfield was on this call and stated we took this conversation to a place he never had imagined, further validating that Labtech is the solution for them.

Ok so what does this all mean to everyone?

Most people that use an RMM (Remote Management and Monitoring) basically use it for the face value. Monitoring = Alerts, RC=RC, Patch=Patch etc...

Sure you can use: Zenith, LPI, N-Able, Kace etc and get just that and basically run your business until you realize that you need something else. The fact is that you do need to monitor your customers, these platforms will do this for you.

However if you want to build intelligence or remote remediation based off some rules you cant. They all claim to have scripting, however with some it takes weeks if not months to get a script you may need. You cant afford to wait on a company to build something, your business is growing and you need to make change fast. Kaseya had always been that system to give you these basics for building a form of AI (Like mentioned in the challenge) but for many years this system has had allot of limitations. These limitations have never been a secret to them, I along with others told them to build SQL queries and the ability to add custom tables etc, but I suppose they know better than us ;-0 because they have ignored these requests.

The other issue that the Managed Services Community has been plagued with is that of; not knowing what to do, or how to see past the pane of glass in front of them. Taking the tools and going beyond what they were built for. I believe with a system like Labtech we will be able to accomplish this.

Oh I should also mention that Labtech is half the price of Kaseya.

This is going to be a fun 2010.